Shipping policy

SHIPPING & DELIVERY

Orders over $300 will require a signature upon delivery.

Due to increased package theft, please provide a secure shipping address.

Orders ship via FedEx and include tracking numbers at the time of shipment. We cannot ship to PO Boxes—FedEx requires a valid residential or business address. Customers are responsible for any additional charges on rejected packages.

Snuggle Struggles™ is not responsible for shipping charges on exchanges or customs fees (duties/taxes) related to international orders. If a package is refused by the customer, both the original and return shipping costs will be deducted from the refund.

Shipping Rates:

  • Local Pick-Up (Hillsboro, OR): Free*

  • T-Shirt & Hat Ground Shipping: $7.50

  • U.S. Orders Over $300: Free Ground Shipping

  • U.S. Standard: $15

  • U.S. 3-Day: $35

  • U.S. Next Day: $60

  • International Orders Over $300: Flat Rate $25

  • International Orders Under $300: Flat Rate $50

Orders will ship within 2–3 business days unless otherwise noted (especially during seasonal or promotional sales). If you require special shipping instructions, include them during checkout, or contact us at info@snugglestruggles.comand we’ll do our best to accommodate you.

*Local pick-up is available in Hillsboro, OR. Pick-up instructions and scheduling will be sent via email once your order is ready.

INTERNATIONAL ORDERS

International orders will ship via FedEx Ground. All international customers must include a valid phone number at checkout. If it’s missing, we will follow up via email before shipping. Orders will not ship until phone numbers are confirmed.

International shipping rates do not include customs duties or taxes.

RETURN POLICY

Snuggle Struggles™ accepts returns and exchanges for most items under the following conditions:

  • Items must be returned in original condition: unworn, unwashed, with tags attached, and free of pet hair, stains, or scents (like perfume or cologne).

  • Items that appear used or altered will be returned to the customer and not accepted for refund or exchange.

To start a return:

  • Email us at info@snugglestruggles.com and include your order number and the item(s) you'd like to return.

  • You must request a Return Authorization (RA) number within 30 days of receiving your order.

  • Items must be shipped back within 14 days of receiving your RA number.

  • We will include return instructions when we issue your RA number.

Return Shipping:

  • Return shipping costs are the customer’s responsibility.

  • Shipping charges are non-refundable.

  • If you’re exchanging an item, the cost to ship the new item is also the customer’s responsibility.

  • We strongly recommend using a shipping method with tracking for returns over $100.

NON-RETURNABLE ITEMS

  • Pre-order deposits and gift cards

  • Hats (final sale)

  • Items purchased through closeout, Instagram, or in-person sample sales (final sale)

OTHER RETURN NOTES

  • Pre-order and discounted items are eligible for exchange or store credit only.

  • Items purchased with a first-time signup discount can be returned for a refund.

EXCHANGES

Once we assign an RA number, we’ll hold your replacement item for up to 14 days.

If you prefer to receive the new item immediately, please let us know—we’ll have you place a new order and issue a refund when the original item is returned.

STORE CREDIT

Store credits can be used toward future purchases and never expire. You’ll receive your code once we receive and inspect your return.

REFUNDS

Refunds will be processed to your original form of payment once your return is received and approved.

Please allow 5–7 business days for the credit to reflect on your statement. Refunds will be issued for the purchase price, less shipping and any promotional discounts used at the time of purchase.

PRICE ADJUSTMENTS

If you purchased a full-price item within 7 days of a sale or promotion, you’re eligible for a price adjustment in the form of store credit.

TERMS

Upon purchase, you’ll receive an order confirmation with the item(s) and shipping address. If anything is incorrect, contact us right away at info@snugglestruggles.com so we can correct it.

We reserve the right to cancel orders for any reason, including suspected fraud, inventory errors, or pricing mistakes. If your order is canceled, we will issue a full refund to your original payment method.

PRIVACY

We value your privacy and are committed to keeping your information secure. If you have questions about how your data is handled, or anything else, reach out to us at info@snugglestruggles.com.